Design heuristics for customer-centric business processes
نویسندگان
چکیده
منابع مشابه
A Data-Centric Design Methodology for Business Processes
This chapter describes a design methodology for business processes and workflows that focuses first on “business artifacts”, which represent key (real or conceptual) business entities, including both the business-relevant data about them and their macro-level lifecycles. Individual workflow services (a.k.a. tasks) are then incorporated, by specifying how they operate on the artifacts and fit in...
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ژورنال
عنوان ژورنال: Business Process Management Journal
سال: 2020
ISSN: 1463-7154
DOI: 10.1108/bpmj-06-2019-0257